CastleGo Privacy Policy

1. Introduction

Welcome to CastleGo (“we”, “our”, or “us”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal and activity data when you use the CastleGo mobile and web applications (the “Service”).

By using CastleGo, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. Personal Information

We may collect:

• Name, email address, and profile photo
• Optional data like date of birth, gender, or location
• Account login credentials (if applicable)
• Device identifiers (e.g., IDFA, Android ID)

B. Activity & Fitness Data

We collect:

• GPS location, routes, distance, elevation, speed, pace
• Time and date of activities
• Heart rate and other biometrics (if connected via a device)
• Photos, comments, and descriptions attached to activities

C. Usage and Technical Data

We collect:

• Interactions with app features (e.g., route planner, navigation)
• Device and browser type, OS version, app version
• Crash logs and diagnostics

3. How We Use Your Information

We use your data to:

• Deliver and improve CastleGo’s services (e.g., route planning, tracking, stats)
• Enable social features like sharing routes, joining clubs, and viewing other users’ activities
• Personalize your experience and activity insights
• Communicate updates, offers, and support responses
• Ensure safety and comply with legal requirements

4. Sharing and Disclosure

We do not sell your data. We may share your information as follows:

A. With Other Users

• If your profile or activities are set to “public,” other users can view your routes, stats, comments, and profile.
• You can control visibility through the in-app privacy settings.

B. With Third-Party Services

We may integrate or use third-party services for:

• Analytics (e.g., Google Analytics, Firebase)
• Hosting and database storage (e.g., Google Cloud, AWS)
• Crash reporting
• Optional integrations (e.g., Apple Health, Strava)

All partners are required to protect your data in accordance with relevant laws.

C. For Legal and Safety Reasons

We may disclose your data:

• To comply with a legal obligation or court order
• To protect the rights, safety, or property of CastleGo or its users
• To investigate or prevent fraud, abuse, or misuse of the platform

5. Your Rights and Choices

Depending on your region, you may have the right to:

• Access your personal data
• Correct or update your information
• Delete your data (right to be forgotten)
• Restrict or object to data processing
• Withdraw consent at any time

To exercise your rights, contact: privacy@castlego.app

6. Data Retention

We retain your data while your account is active or as needed to provide the Service. You can delete your account at any time via the app. Residual data may remain in backups for a limited time to meet legal or operational requirements.

7. Data Security

We implement appropriate technical and organizational measures, including:

• Encryption of data in transit and at rest
• Access controls
• Secure cloud hosting infrastructure

However, no online service is 100% secure. Please use strong passwords and keep your device secure.

8. International Users

CastleGo is operated in the UK but may store and process data in other countries. We use GDPR-compliant safeguards for cross-border data transfers.

9. Children’s Privacy

CastleGo is not intended for users under the age of 13 (or 16 in some regions). We do not knowingly collect data from children without parental consent. If you believe we have collected such data, please contact us immediately.

10. Changes to this Policy

We may update this Privacy Policy periodically. When we do, we will update the “Last Updated” date and notify you of significant changes via the app or email.